COVID MEASURES AND REGULATIONS

 

We really appreciate you choosing Ten Mallorca. We are a small family run hotel that pride ourselves on keeping us all safe and Covid free. We have remained open throughout this difficult time for everyone apart from lock down and have tried to keep things as ‘normal’ as possible but with a number of additional precautions.  

 

CANCELLATION POLICY

Our room rates are completely refundable in any event up to 48 hours prior to arrival. 

BEFORE TRAVELLING

         Please check http://safetourism.illesbalears.travel/en

 

HOTEL ACCOMMODATION

 

  • Check in and Check out: 

  • Check in is from 16:00 and check out 11:00 to enable us to put the additional cleaning protocols in place. If you would like an early check in or late check out, please contact us and we can see if this is possible. We have digital entry cards that are disinfected, and we ask you to either email or Whats App your passport details before to minimise physical contact.

 

  • Bedrooms:

  • We have new cleaning, ventilation and disinfection protocols based on recommendations from the Ministry of Health 

 

  • Restaurant:

  • Our restaurant is open and we follow the latest government guidelines on table distancing and capacity.

  • Bar:

  • Our lounge and restaurant area are open for drinks and food with social distancing measures in place. Drinks can also be taken around the pool or terrace until 5pm or 10pm inside the restaurant. 

 

  • Pool:

  • Our pool is open with a reduced capacity. Sunbeds have the appropriate distance between them. Masks are not required when sunbathing or in the pool. We also have a private pool for Room 8 if you would prefer additional safety measures. 

 

  • Common areas and toilets:

  • Please wear a mask and respect social distancing between other guests and staff. Hand sanitisers, gloves and masks are available. 

 

  • Gym:

  • The gym is open with reduced capacity by appointment and has additional cleaning measures. 

 

  • Masks and Hand Cleaning:

  • A facemask is required for everyone over the age of 6 in common parts, external areas and when not eating or drinking or sunbathing. We have spare masks at the hotel. There are hand sanitisers in every room and the common parts, we encourage all guests to regularly use the hand sanitiser provided.

 

  • Social Distancing:

  • We ask you to maintain social distancing between other guests and staff of a minimum of 1.5 metres Four people from two different households are allowed to eat together on a single table. 

 

  • Symptoms:

  • If you develop symptoms of COVID-19, such as fever, dry cough or tiredness, please notify us immediately, isolate from others and seek medical advice by contacting local health authorities.